My description

+44 (0) 203 070 3334

Delivery and Returns

Delivery and Returns

The information given on this page explains our Delivery & Returns policy

Where we Deliver

Orders placed with FB Peripherals can be shipped worldwide.

How we Deliver

We deliver our orders via UPS or by other Courier dependent on the order's weight and destination.

All deliveries will require a signature on receipt. If you are out when the delivery arrives, then a card with a contact number for you to call will be left at the delivery address.

Our Delivery Charges

We make every effort to keep our delivery charges as low as possible. Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Our Delivery Times

At FB Peripherals we aim to dispatch stock items within 1-3 working days but please allow up to 5 working days for delivery at busy periods.

Non Stock items have a standard leadtime of 14-21 days but please allow up to 28 working days for delivery at busy periods.

For large quantity / bulk orders and customised items please allow up to 21-35 days for delivery.

Please allow extra time for deliveries if you ordering from a location that is detached from the UK mainland.

All delivery times are based on working days which are Monday to Friday. Bank holidays are not included as a working day so when ordering please take this into account.

NB: Delivery times quoted above can vary depending on stock availability and delivery location.

Returns Policy

In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.

This returns policy is applicable to consumers (a private person buying for their personal use),  authorised resellers, corporate and business customers.

1.0 Suspected faulty Item

If you experience any technical difficulties or just need advice with any of our products please do not hestiate to contact us. Our Technical Support Team is available on +44 (0) 844 509 0955 during normal UK office hours between 9am to 5.00pm Monday to Friday. Or send an email at any time to support@fbperipherals.com. From experience, we can usually determine and advise a course of action that will alleviate the problem over the telephone or by email.

Please Note: It is advisable to have the unit with you when you call or at least the serial number or model number.

Items which are faulty must be returned within the warranty period (usally 12 months for standard products and 90 days for OEM products)

If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 4-5 working days providing the item is in stock at our warehouse.

2.0 Item missing or incorrect item sent

Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on +44 (0) 844 509 0955 within 3 days of receiving the order.

3.0 Signing for goods

All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on +44 (0) 844 509 0955

4.0 Damaged item

In the event that you receive a damaged item, please contact Customer Services on +44 (0) 844 509 0955 within 48 hours of receiving the order. A replacement will not be sent until the damaged item has been returned to FB Peripherals and inspected.

5.0 Unwanted Or Incompatible Goods

 If you purchased the goods and are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 working days of receipt starting the day after delivery by informing FB Peripherals in writing (email or fax). Once the goods have been accepted by us we will give you a refund of the price paid. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, in their original undamaged packaging, complete and in a condition reflecting your statutory duty of care (please note: sending the unwanted or incompatible Goods back to FB Peripherals will be at your own cost)

If you are an Authorised Resellers, Corporate or Business Customer then you may cancel your purchase at any time within 7 working days of receipt starting the day after delivery by informing FB Peripherals in writing (email or fax) Once the goods have been accepted by us we will give you a refund of the price paid less a 20% admin and restocking charge. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, in their original undamaged packaging, complete and in a condition reflecting your statutory duty of care.

In order to return the goods to us you must firstly obtain a Return Merchandise Authorisation number (RMA) from our Customer Services on +44 (0) 844 509 0955. The return will be authorised once the RMA is issued and you should then return the goods at your own cost and risk. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable courier. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

6.0 When returning Items

All returned items must be in original packaging. FB Peripherals will not be liable for any damage to items that are not adequately packaged and damaged in transit to FB Peripherals.

Please ensure that you enclose:

  • Your RMA number

  • Details of why you are returning the item

  • All packaging, CD's, manuals, cables and any accessories supplied with the shipment.

Please Note, if products purchased from FB Peripherals are returned and found to be faulty due to accident, neglect or misuse the return will not be accepted. This does not affect your statutory rights.

Although we take great care of customer's equipment, FB Peripherals can not be held liable for any loss of data stored on any product or media sent for testing or repair. It is the customers' responsibility to ensure that data is backed up where possible before returning the product to FB Peripherals.

7.0 Contact Us

If you have any comments, suggestions, concerns or questions regarding this Returns Policy please e-mail support@fbperipherals.com or write to the address below:

Customer Returns
FB Peripherals Limited
Alva House
Valley Drive
Gravesend
Kent, DA12 5UE
United Kingdom

8.0 FB Peripherals Authorised Resellers, Corporate and Business Customers

If any product is purchased through our authorised distributors or a reseller, please contact them in the first instance as they will also be equipped to handle the return, they may also operate alternative schemes to the above.

Rugged Keyboards, Durable Displays, Trackballs, Pointing Devices and Accessories